It’s best to be informed as your make your rental decision. Here are the terms of your rental agreement:
Deposit, Payment and Cancellation Policy
A deposit of $250.00 applied towards the balance is due when a guest wishes to book a property. The balance is due by check 61 days prior to the stay. The entire balance is due if booked within 60 days of arrival. A $250.00 cancellation fee will be deducted from the deposit if cancelled beyond 61 days prior to the stay and only with written correspondence. (At our discretion, we will usually allow you to use the cancellation fee on a new reservation for a stay completed up to one year from cancellation.) All monies paid to date are non-refundable if reservation is cancelled within 60 days of the stay. If a guest wishes to pay the balance by credit card a 3% processing fee will be added to the total owed. (This is our standard policy if booked direct. If you book through a listing site their payment policy may differ.)
Check in and Check Out
Check in is after 4:00 PM and Check out is before 10:00 AM. Check out requests after 10:00 AM are usually not allowed and will result in ½ day’s rental rate only with prior approval. This request cannot be allowed if a guest is to arrive that day.
Renter must be a minimum age of 25 years to secure and check in to our properties. All guests must be 25 years of age unless they are family members of the renter and accompanied by the renter at all times.
Guest agrees that they are a transient tenant and a guest in our properties. In the unfortunate event rules are not followed and/or broken or guest creates a disturbance or in the sole opinion of the owner or owners agent that guests continued stay would be detrimental to the home the guest agrees to vacate the premises immediately upon written or oral notification in accordance with Florida Statute 509.141. All monies paid will be forfeited.
No refunds should be expected for mechanical breakdowns. Major appliances such as AC unit, pool heater, washer and dryer, and others are maintained regularly, but mechanical breakdowns are possible at any time in any home. In the event of a breakdown guest will inform FSVR timely. The owner or owners’ agent will expeditiously repair items in the best interests of the property and in a timely manner as to minimize the inconvenience to guests whenever possible. The owner and owners’ agent at their sole discretion will schedule and be afforded access during normal working hours 8:00 AM to 6:00 PM to perform necessary repairs and/or maintenance. In the unlikely event a home becomes uninhabitable we will refund any unused nights at our discretion.
Doors, Windows and Air Conditioning
Due to the high salt air content leaving doors and windows open is discouraged. The thermostat for air conditioning should not be set below 73 degrees. In Florida this can cause the coils to freeze over and render the system inoperable. Guests will be responsible for repair and/or draining of the water collection and float system due to thermostat being set below 73 degrees. We appreciate your understanding of this policy.
People other than those in the Guest party set forth above may not stay overnight in the property.
Accidents and Injuries
All of the units are privately owned; the owners or owners agent are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The owners or owners agent are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm or loss arising from their use of the premises or others whom they invite to use the premises.
We reserve the right to refuse service and/or cancel a reservation at any time for any reason. Owner and owners agent are not responsible for any loss as a result of our cancellation of rental agreement due to circumstances such as but not limited to transfer of ownership, sale of property, property being removed from rental use, safety and security of property, etc. Further, during a stay if rules are broken or in the sole opinion of the manager guests continued stay would be detrimental to the home guest agrees to vacate the premises immediately and all monies paid will be forfeited.
Property Care Expectations
Guest agrees to keep the property and all furnishings in good order. Indoor and outdoor furniture are not to be moved or relocated except for sun lounge chairs. All outdoor furniture is to be put back in place as found prior to vacating the premises.
Guest agrees to only use appliances for their intended uses.
Smoking is NOT allowed inside the units at our properties. Smoking outside well away from the unit is preferred, smoking on lanai, decks and back patio is permitted only with doors and windows shut. If evidence of smoking is found or the unit smells of smoke a $500.00 fee will be charged to the credit card on file.
Pets are NOT allowed UNLESS the non-refundable pet deposit has been paid.
There is no daily housekeeping service, however for long term stays we offer additional cleans charged at the cleaning fee for your unit. At our properties one set of linens, bath towels for the maximum guest count and (6) pool towels are included in the unit as a rule. Additional towels can be brought by the guest and are the responsibility of the guest. We do not permit towels or linens to be taken from the unit with the exception of beach towels, which must be returned to the unit upon checkout. You are responsible for the condition of the towels and/or loss. All beach towels and dishes should be washed prior to vacating the unit. Last load day of departure use White Towels should be started and running upon checkout using the laundry soap and bleach tablets we provide. Your cleaning fee covers your sheets and one load of white towels in our properties just in case you are unable to get them started. We appreciate your thoughtfulness with this item as it makes a tremendous difference in getting the unit ready for the next guest who may be checking in a few hours after you depart. Also, it prevents tons of wet towels from sitting on the floor. Sheets that are used should be stripped from the beds and placed together for managers offsite professional cleaning.
Paper Products and Cleaning Supplies
We typically provide a starter roll of toilet paper for each toilet and one roll of paper towels. There is usually cleaning detergents and dish soaps in the home. However, this is done as a courtesy and cannot always be guaranteed. Guests are responsible for all paper products, toiletry items, soaps, shampoos, cleaning agents, etc. during their stay.
This property is stocked with plates, cups, bowls, and utensils for the maximum guest count as a rule. A selection of spices and cooking oils are usually in the unit and often paper plates/napkin products. However, neither can be guaranteed as this can fluctuate due to loss or use. We require guests understand that all efforts are made to ensure sufficient kitchen supplies but on rare occasions there could be loss or damage that is not immediately replaced by the cleaning staff or the owner.
Storm and Adverse Weather
If there is a storm, adverse weather or hurricane, no refunds will be given. We encourage travelers to purchase Trip Cancellation Insurance at time of booking.
Weddings, Parties and Other Events
No parties, events or weddings are allowed at any of our properties. Holding an event or party without approval is grounds for immediate eviction and loss of funds.
Right of Access
Guest understands that the manager of the property may access the property for purpose of inspection, maintenance or other circumstance when deemed necessary with reasonable notification to the guest for purposes of ensuring the safety and security of the property.
Maximum Guest Count and Parking
Guest understands that the maximum guest count cannot be exceeded and exceeding guest count at anytime at the property without approval of the manager is grounds for immediate eviction with loss of all payments made. Similarly guest is limited to four vehicles parked at anytime at our vacation homes and two vehicles at our vacation condos. All vehicles must be parked in driveways or assigned parking spots.
We can not predict or control construction or other noise related activities around or near our properties. Local municipalities allow for construction noise during certain hours of the day and are the sole regulator. No refunds will be given due to the existence of construction and or noise near, on, next too, or in the vicinity our properties.
Pools and Hot Tubs
Temperature fluctuations during the year and mechanical breakdowns of the equipment are possible at any property. Some of our pools are heated, some are not, and some are controlled by condo associations. As a rule, we try to heat our pools to 80-85 degrees for pools that have heaters. In the winter guests should expect for the pool temperature to fluctuate and during significant cold fronts and even a few days after heated pools may not be swimmable or comfortable to some. The magnitude of change is dependent on the frequency and severity of cold fronts which is beyond the control of FSVR. Similarly, it is common in the summer for pools to at times reach over 90 degrees naturally. Please plan your trip accordingly. Guest understands and agrees that there will be NO REFUNDS due to inclement weather, temperature fluctuations, breakdown of the equipment, or any other circumstance involving pools and hot tubs. FSVR will expeditiously repair items in the best interests of the property and in a timely manner as to minimize the inconvenience to guests whenever possible. Hot Tubs at homes that have them are a convenience amenity and not specifically advertised. No Refunds will be given for breakdowns, intermittent service, inoperability, or loss of use. Guest will thoughtfully manage the privilege of Hot Tub heat and turn off when not in use.
Electrical Power, Internet, WiFi, TV’s, Etc
Internet, Wifi, and Land Line phone service are provided by Spectrum in most of our properties. It is the guest responsibility to contact Spectrum at (877)- 892-3278 with any issues involving the service. Often most issues can be resolved by unplugging the cable box, waiting a few moments and plugging it back in to reboot. If that does not resolve the issue DO NOT call our office, call Spectrum to trouble shoot the issue or find out the status of known outages. NO REFUNDS will be given for outages or intermittent service which is beyond the control of FSVR. Similarly, Duke Energy provides power to our properties. In the event of an outage guest should call 727-443-2641 to find the status.